Flame Resistant Pullover Hoodie Reflective Cat 2

1. Returns and Eligibility

• We accept returns within 14 days of delivery.

• Items must be unused, in their original condition, and in the original packaging.

• Proof of purchase is required for all returns.

2. Non-Returnable Items

• Customized or personalized items cannot be returned.

• Items marked as final sale are not eligible for return.

• Used, damaged, or worn items are not eligible for return unless they arrived defective.

3. Return Process

• To initiate a return, contact our customer service team with your order details.

• Once approved, you will receive return instructions and the return shipping address.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• A 20% restocking fee will apply to all returns.

4. Refunds

• Refunds will be processed within 7 business days after receiving and inspecting the returned item.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

• If you need a different size or color, please return the original item and place a new order.

• Exchanges are subject to product availability.

6. Damaged or Defective Items

• If you receive a damaged or defective item, contact us within [X] days of delivery with photos of the item and packaging.

• We will replace or refund the item at no additional cost.

7. Cancellations

• Orders can be canceled within 24 hours of purchase if they have not yet been processed.

• Once an order has shipped, it cannot be canceled and must be processed as a return.

• A 20% restocking fee will apply to all returns.

8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will take effect immediately upon posting on our website.

For any refund-related inquiries, please contact us through the details provided on our website.

1. Order Processing

• Orders are processed within 1 business day after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive an order confirmation email with tracking details once your order has been shipped.

2. Shipping Methods and Delivery Time

• We offer various shipping options, including standard and expedited shipping.

• Delivery times vary based on location and selected shipping method. Estimated shipping time is 3-5 days.

• Delays caused by carriers, customs, or unforeseen circumstances are beyond our control.

3. Shipping Costs

• Shipping costs are calculated based on the shipping method, destination, and order size.

• Any applicable shipping fees will be displayed at checkout before finalizing the purchase.

4. International Shipping

• We offer international shipping to select countries.

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• International delivery times may vary due to customs processing.

5. Address Accuracy

• Customers must provide accurate shipping details at checkout.

• We are not responsible for lost or delayed shipments due to incorrect address information.

• If an order is returned due to an incorrect address, reshipping costs will be the customer's responsibility.

6. Lost, Stolen, or Damaged Shipments

• If your package is lost or stolen, please contact the carrier to file a claim.

• If your package arrives damaged, please notify us within [X] days of delivery with photos of the damaged item and packaging.

• We will assist in resolving shipping issues to the best of our ability but are not liable for carrier-related losses.

7. Order Tracking

• Once your order has shipped, you will receive a tracking number via email.

• You can track your shipment using the provided tracking number on the carrier’s website.

8. Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.

For any shipping-related inquiries, please contact us through the details provided on our website.